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FAQs

Our service means that if you provide your flight number when you’re booking your airport taxi, we’ll be able to track your flight and adjust your pick-up time automatically according to your actual arrival time. Once your flight has landed, your driver will wait for 45 minutes. This should give you plenty of time to pass through security, claim your baggage and head through to arrivals to meet your driver.
You pay 30 % deposit for your transfer when you complete your booking online. This means that everything is confirmed and taken care of in advance so you don’t need to worry about any unpleasant surprises. Currently, we accept Visa, American Express and Mastercard, as well as most major debit cards. We also accept payment via PayPal.

We give an indication of the distance and driving time between transfer points at the moment of booking. This information is supplied as a guidance only and not as commitment.

We check your flight status online and get information about your landing time, so even if your flight is delayed, there will be somebody waiting for you upon your arrival.

The driver will be at the standard pick-up point (Arrivals) holding a sign or a tablet with your name & surname

Yes. You can always cancel your booking for free up to 24 hours prior to your scheduled pick-up time.

Yes we can cater for child seats to all our destinations and upon request when booking.

Only by email informing us about changes through our contact form. (see Terms).

All airlines have lost baggage handling agents. You will need communicate with them as they will bring your lost luggage to you at no additional cost. In any other case, yes, of course, we can provide this assistance upon request.